We are seeking a Lead Help Desk Engineer to join our dynamic team responsible for building, maintaining and supporting a large portfolio of complex software applications. The Lead Help Desk Engineer will supervise operation of an IT Help Desk and provide Tier 1 and Tier 2 support to client and public industry. Support is required during normal business hours to ensure that goals are met in accordance with the agreed upon service level agreement. This support extends beyond documented step-by-step procedures to provide a more capable first line support service that includes the ability to diagnose user issues, address service disruptions, and apply remediation techniques.
Mandatory Qualifications (Education, Certifications, Experience, Skills):
Desired Qualifications (Education, Certifications, Experience, Skills):